How this journal works.

These Terms and Conditions (the "Terms") govern access to and use of our website, newsletters, editorial content, events, forms, directories, research, downloadable materials, and lead-introduction services (together, the "Services"). By accessing or using the Services, you agree to these Terms. If you use the Services on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" includes that organisation.

If you do not agree to these Terms, do not use the Services. A separate written agreement, Order Form, insertion order, or campaign agreement signed by OperationAI and a Brand Client will govern the commercial engagement to the extent it conflicts with these Terms.

OperationAI publishes information about organisations that use artificial intelligence, automation, data, or related technologies to improve an industry, workflow, or customer outcome. Content may include reporting, interviews, analysis, directories, case studies, commentary, opinion, research, sponsored features, and partner material.

We aim to distinguish Editorial Content from Commercial Content. Where a feature, placement, link, recommendation, or call to action is paid for, sponsored, affiliated, or otherwise commercially connected, OperationAI may label it Sponsored, Partner Content, Paid Placement, Advertisement, Affiliate, Lead Partner, or a substantially similar clear label. Labels may appear in the content, directory, newsletter, social post, event material, or near the relevant call to action. We use clear labels when content is sponsored, paid, affiliated, or otherwise commercially connected.

OperationAI retains editorial discretion over its publication, including the right to edit for clarity, accuracy, format, house style, legal risk, and reader experience; to decline, correct, update, pause, relabel, or remove content; and to determine the placement and wording of any disclosure. Unless an Order Form expressly says otherwise, engagement by a Brand Client does not guarantee favourable coverage, a particular opinion, exclusivity, or publication at a particular time.

The Services are provided for general information, professional discovery, and connection purposes. Our content is not legal, financial, tax, medical, investment, security, procurement, technical, or other professional advice. You must independently assess whether a featured company, product, or service is suitable for you.

OperationAI does not represent that any company is trustworthy, compliant, secure, available, suitable, successful, or capable of achieving a stated outcome. References to a brand’s AI use, automation, performance, customer results, savings, compliance, or other capabilities may be based on information supplied or approved by that brand, public sources, reporting, or editorial analysis. They are not a warranty by OperationAI. AI systems may produce inaccurate, incomplete, biased, non-deterministic, or unsuitable outputs; you remain responsible for your own diligence and decisions.

You may use the Services only if you are legally permitted to enter into this agreement under the law that applies to you. You may be required to create an account, subscribe, verify an email address, or provide information to access certain Services. You must provide accurate information, keep it current, protect access credentials, and promptly notify us at support@operationai.com of suspected unauthorised use.

We may suspend or close an account, subscription, or access where we reasonably believe there is fraud, misuse, a breach of these Terms, a legal or security risk, or a threat to the Services or other users.

The additional terms in Schedule 1 apply to every Brand Client that signs or otherwise accepts an Order Form with OperationAI. A Brand Client may receive leads from a campaign, but no lead volume, lead quality, qualification level, conversion rate, revenue, sales outcome, or return on investment is promised unless an Order Form expressly provides a measurable service level and remedy.

Commercial Content does not become independent Editorial Content merely because it appears beside or within editorial material. OperationAI may disclose the existence and nature of a material commercial relationship in a manner it considers appropriate for readers and applicable requirements. A Brand Client must not require OperationAI to publish a false, misleading, unsubstantiated, or undisclosed endorsement.

The Services, including our text, research, design, branding, photographs, graphics, software, compilation, data selection, and editorial format, are owned by or licensed to OperationAI and are protected by applicable intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, revocable, non-transferable licence to access the Services for personal or internal business use.

You must not copy, reproduce, republish, sell, licence, distribute, scrape, harvest, frame, mirror, create derivative works from, reverse engineer, or exploit the Services or their content without our prior written permission, except where applicable law permits it and you have complied with that law. You must not use automated means to access, index, scrape, or collect data from the Services without our written approval.

OperationAI, the OperationAI logo, and our other marks are our trademarks or those of our licensors. You may not use them without our prior written permission.

You retain ownership of User Content that you lawfully submit. By submitting User Content, you grant OperationAI a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, adapt, edit, publish, display, distribute, and use that User Content as reasonably necessary to operate, promote, and improve the Services. For submissions intended for publication, this licence includes the right to use your name, company name, role, and approved profile information in connection with that publication.

You confirm that you have all rights, permissions, and lawful bases needed to submit User Content; that it does not infringe another person’s rights or breach confidentiality, privacy, or contract obligations; and that it is not false, defamatory, unlawful, harmful, or misleading. We may, but are not obliged to, review, edit, refuse, or remove User Content.

If you give us feedback, suggestions, ideas, or improvement proposals, you grant us the unrestricted right to use them without compensation or obligation to you.

You must not use the Services to break the law; infringe intellectual-property, privacy, or other rights; send spam or unauthorised marketing; introduce malware; disrupt or compromise security; impersonate another person; misrepresent an affiliation; manipulate lead forms; submit false enquiries; interfere with editorial independence; or collect information about users or Brand Clients without authority.

You must not use the Services to make deceptive claims about AI, automation, data use, performance, efficacy, compliance, or customer outcomes. You must ensure that all advertising, AI, performance, and customer-outcome claims are truthful, not misleading, and supported by appropriate evidence.

The Services may contain links to third-party websites, calendars, meeting tools, social platforms, or Brand Client pages. Those services are controlled by their operators, not by OperationAI. We are not responsible for their content, availability, security, privacy practices, products, services, or terms. Your use of a third-party service is governed by its own terms and notices.

Our collection and use of personal information are described in our Privacy Notice. Our use of cookies and similar technologies is described in our Cookie Notice. These notices are available on our website and form part of these Terms only to the extent stated in those notices.

Where you request an introduction, the Lead Form, the Privacy Notice, and the relevant Brand Client’s privacy information explain the data recipients and purposes. OperationAI and each Brand Client may have independent privacy obligations after the lead hand-off. Nothing in these Terms removes a party’s obligations under applicable data-protection or electronic-marketing law.

To the fullest extent permitted by law, the Services and all content are provided on an "as is" and "as available" basis. OperationAI does not warrant that the Services will be uninterrupted, secure, error-free, current, complete, accurate, fit for a particular purpose, or free from harmful components. We do not warrant the accuracy, completeness, availability, suitability, or results of content, third-party links, Brand Clients, leads, or AI-related statements.

Nothing in these Terms excludes a warranty, right, or liability that cannot legally be excluded.

To the fullest extent permitted by law, OperationAI and its directors, officers, employees, contractors, affiliates, licensors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss; loss of profits, revenue, opportunity, goodwill, data, or business; business interruption; reputational loss; or loss arising from a Brand Client, a lead hand-off, third-party service, or your reliance on content.

To the fullest extent permitted by law, OperationAI’s liability arising out of or relating to the Services or these Terms is limited to direct losses that are caused by OperationAI’s breach of these Terms. A separate written agreement with a Brand Client may state additional limitations or remedies.

These exclusions and limits do not apply to liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where such liability cannot lawfully be limited.

You will defend, indemnify, and hold harmless OperationAI and its directors, officers, employees, contractors, affiliates, licensors, and suppliers from claims, losses, damages, liabilities, costs, and reasonable legal fees arising out of or related to: your breach of these Terms; your User Content; your unlawful use of the Services; your violation of another person’s rights; or information you submit without the required authority. This clause does not apply to the extent caused by OperationAI’s own breach of these Terms, negligence, or unlawful conduct.

Brand Clients have additional indemnity obligations under Schedule 1.

We may modify, suspend, restrict, remove, or discontinue any part of the Services at any time, including content or a lead pathway, where reasonably necessary for security, legal compliance, quality, operational, commercial, or editorial reasons. We may terminate your access if you materially breach these Terms, create risk or liability for us or others, or use the Services unlawfully.

Termination does not affect accrued rights, remedies, payment obligations, intellectual-property provisions, confidentiality obligations, liability limits, indemnities, or other clauses intended by their nature to survive. We may retain information where permitted or required by law and as described in the Privacy Notice.

We may update these Terms from time to time. The current version will be posted on the Website with an updated effective date. Where a change is material, we will give notice by a reasonable method, such as a website notice or email if we have your contact information and the law requires or makes that appropriate. Continued use after the effective date of an update constitutes acceptance to the extent permitted by law.

These Terms, together with documents expressly incorporated by reference, are the entire agreement between you and OperationAI concerning the Services, except for a signed Order Form or other written agreement. If a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our written consent; we may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets. There is no partnership, employment, franchise, agency, or fiduciary relationship between you and OperationAI solely because of these Terms.

Questions, notices, complaints, rights requests, or legal correspondence should be sent to support@operationai.com. Please include sufficient detail for us to understand and respond to your request.