Field Notes
Short dispatches from inside a rollout. Honest, unfinished, no conclusions yet.
3 features
For forty years Burns Express dispatched on paper. Then it handed the reading to a model — and found out which of its routes had never made money.
A neighbourhood roaster rebuilt its ordering, rostering and repeat-purchase flow around a handful of models — and found the payback in the queue, not the spreadsheet.
Retention in fitness is a scheduling problem wearing a motivation costume. One gym floor treated it that way and stopped losing members in week six.
